ABOUT US & POLICY
SALES POLICY AND OUR GUARANTEE TO OUR CUSTOMERS
Our policy is to give our customers selection and service. Let us be your
PERSONAL SHOPPER. If we don't have it we will get it! We are proud of
our variety and value that we offer our customers. We feel we offer a
large enough price range so our products can fit into every
customer's budget. We can sell at low prices because we are a small
company with little overhead and lots of contacts.
We guarantee that everything we sell is as stated on our site descriptions
and if returned after examination of seven days from the date received,
we will refund in full. The only exceptions are special or custom made
orders that cannot be returned to the supplier.
Our online store is easy to navigate and our staff will be able to assist
you if you have any unanswered questions. We have a graduate Gemologist
on our staff who has had over 25 years in dealing with Antique and Estate
Jewelry, gemstones and diamond rings. You may reach us via
email: firstname.lastname@example.org, via fax: 520-299-1190 or with our
toll free number at 888-299-2220 from Monday through Friday, Mountain
Standard Time. If you are in a rush, our digital pager number:
520-291-1985. For customers outside the United States and Canada, our
telephone number is 502-299-0080.
soley for our use and we guarantee that we will NEVER sell, customer lists
or your personal information to a third party.
CREDIT CARD SECURITY
We belong to the Americart Shopping Service whose up to the minute
technology will ensure that your personal and credit card information is
protected at all times. All credit card transactions are encrypted and
processed via a secure on online server to prevent interception. All orders are confirmed by e-mail shortly after purchased
We accept Visa, Master Card, American Express, Discover and pay pal. We
also offer a 60 day interest free layaway and a custom layaway on items
over $3000.00. We also accept checks, cashier checks, money orders and wire transfers.
We do not accept credit cards from many other countries but we do take
cashier checks and wire transfers. As a security precaution to protect our
customers against fraud, when you order merchandise to be shipped to a
destination other than your billing address, we will confirm that your
credit card or financing company has this alternate shipping address on
file. If your shipping address is not on file with your credit card
provider, we will be unable to ship your order to you until your shipping
address can be verified. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address so that
they have it on file - nowadays credit card companies allow a second
address to be on file for the sole purpose of order verification for mail
and internet order sales, as many people have packages delivered to a
place other than their residence - work or a school dorm for example.
Faxes, Email and Phone orders
If you feel more comfortable please feel free to call us during the week
from 8am-6pm mountain standard time on our toll free number or fax us at
520-299-1190. If you are in a hurry our digital pager number is
520-291-1985. For Customers outside the United states and Canada our
phone number is
520-299-0080. If our staff is on the other line, we will return messages
Your package will be shipped insured for full value via UPS, Federal
Express Delivery Service, or the United States Postal Service for delivery
from 5 to 7 business days from date of shipment from us. If you require
faster service, you may choose to have your package shipped insured via UPS at an additional charge.
A signature is required for the receipt of all packages. If you will not
be home to sign for your order, we can ship your order to your place of
work, or another more convenient destination.
All customers are urged to inspect their packages for damage or tampering
before receiving or signing for receipt.
For quicker delivery options we also use UPS, 2nd day air and overnight. If you have any
questions about your order or its estimated delivery date, please do not
hesitate to contact us. We will provide you with a tracking number on UPS shipping.
Please email so we can give you the exact fees. We insure and declare
full value on all items we ship. We do not charge United States sales tax
on international orders, but any additional Duty fees, Custom taxes or
other point of entry charges for shipments outside of the Continental US
that may be owed to a foreign country are to be paid by the customer.
If you would like to choose expedited insured shipping via UPS
at the time you place your order, delivery rates as of January 1, 2003 are
2-3 Business Days ( UPS Express Saver Insured for United States) - $8.85
Next Business Day ( UPS Priority Overnight Insured for United States ) -
FedEx Insured 1-3 Days to Puerto Rico - $28
If you have received a UPS tracking number for your purchase
from us and would like to track your package online, CLICK HERE.
FedEx Insured 1-3 Days to U.S. Virgin Islands - $58
FedEx Insured 1-3 Days to Canada - $39
FedEx Insured 1-3 Days to St. Vincent and the Grenadines - $58
FedEx Insured 1-3 Days to Bermuda - $58
FedEx Insured 1-3 Days to Bahamas - $58
FedEx Insured 1-3 Days to British Virgin Islands - $58
FedEx Insured 1-3 Days to Cayman Islands - $58
FedEx Insured 1-3 Days to Netherlands Antilles - $ 58
FedEx Insured 1-3 Days to United Kingdom - $47
FedEx Insured 1-3 Days to Australia - $58
FedEx Insured 1-3 Days to New Zealand - $58
FedEx Insured 1-3 Days to Mexico - $39
FedEx Insured 1-3 Days to Ireland - $47
FedEx Insured 1-3 Days to Japan - $47
FedEx Insured 1-3 Days to Netherlands - $47
FedEx Insured 1-3 Days to Sweden - $58
FedEx Insured 1-3 Days to Denmark - $58
FedEx Insured 1-3 Days to Norway - $58
FedEx Insured 1-3 Days to Finland - $58
FedEx Insured 1-3 Days to Iceland - $58
FedEx Insured 1-3 Days to Switzerland - $58
FedEx Insured 1-3 Days to Israel - $58
If you have received a FedEx tracking number for your purchase
from us and would like to track your package online, CLICK HERE.
If you have placed your order using our FREE United States insured mail
shipping option (please allow 5-7 business days for delivery) there will
not be a tracking number for your package, as the United States postal
service does not at this time offer an online or telephone status tracking
option for First Class and Registered Mail.
Antique Reflections offers a 2 month, interest-free layaway plan for
purchases totaling more than $200. Layaways can be arranged by calling our
customer service department toll-free at 888-299-2220. You will need to
call us before you send payment for an item so that we can make sure that
the item is still available and if so, we will put the item on hold for
you so that it can not be sold to another customer. Layaways may not be
available on some items.
Layaway Program Details
Payments for layaways can be made to Antique Reflections via personal
check, money order, cashiers check, debit card, or credit card. If you
plan to pay by personal check, money order, or cashiers check, we can hold
your item while awaiting your initial layaway payment for 7 business days
from the time that you notify us of your intention to purchase.
Please note that your initial payment of 1/3 of the total purchase price
of your fine jewelry item including any requested alterations (ex: ring
sizing or engraving) and / or customer paid shipping charges will be due
when your order is placed and is non-refundable. You will then have 60
days to pay the remaining balance owed by any of our accepted payment
methods as outlined above.
If you would like to pay for your layaway by debit card or credit card,
your remaining balance will be billed to your card in two equal monthly
installments, 30 days and 60 days from your first payment, and your fine
jewelry purchase will be shipped to you once the final payment has been made.
If you will be paying for your layaway by personal check, it will be
necessary to date the second check 30 days after the first check and date
the third check 60 days from your first payment. Please put all the
checks in one envelope and mail them to us. We will cash each check on
the month and day dated. If you use money orders or a cashiers check,
each of your 2 remaining monthly layaway payments will be equal to 1/3 of
the original total purchase price including any requested alterations (ex:
ring sizing or engraving) and / or customer paid shipping charges. Your
layaway payments will be due in two equal monthly installments, 30 days
and 60 days from your first payment. Payments should be made out to
Antique Reflections, and always mailed with your order information, name,
address, email address, and telephone number to:
Please note that we ship merchandise paid for by personal check once the
check has cleared our bank, so please allow up to 2 weeks for your check
to clear if you wish to pay by personal check. When we have received your
final payment and it has cleared, your order will be promptly shipped to you.
Returns of purchases made through our layaway program may be made within 7
days of receipt of your purchase and will be subject to the guidelines of
our return policy as viewable below. Due to the extended amount of time
that an item is held for a customer during a layaway, we are unable to
offer a full refund on items purchased on layaway, and a non-refundable
restocking fee equal to 1/3 (33.3%) of the purchase price will be assessed
on returns of purchases made through our layaway program. Please feel free
to call us toll free at 888-299-2220 if you have any questions regarding
our layaway program.
4729 E. Sunrise Dr. #194
Tucson, Arizona 85718
RETURN POLICY - NO RISK 7-DAY SATISFACTION GUARANTEE
At Antique Reflections, we stand behind every item we sell with a 100%
satisfaction guarantee and hope that your jewelry purchase exceeds your
expectations. However, if you would like an exchange, credit, or full
refund, we will gladly accept the return of your item at your shipping
expense within 7 days of receipt of shipment. Your return will need to be
postmarked within 7 days after the date it was signed for and
delivered. Please note that customer paid shipping charges are not
Special orders, and items that have been worn, resized, engraved, altered,
set with gemstones by your jeweler, or otherwise damaged in any way can
NOT be accepted for return. Rings sized BY US are acceptable for return
less any sizing charges originally paid. Items returned must be returned
with their original packaging materials and any accompanying
documentation. If the item is a diamond which includes a gemological
laboratory certificate, the original gemological laboratory certificate
that was issued with the diamond needs to be returned as well. This is
very important. (The diamond certificate carries a $250 replacement fee).
If the certificate is not returned, the cost of replacing it will be charged.
The original Antique reflections security tag MUST STILL BE ON THE UNWORN
ITEM in order for refunds to be processed.
Our security tags are small and difficult to remove (the tag must be cut
to be removed and can not accidentally fall off), and only contain item
number and description information, and NEVER the price of the item, so in
the event that the item you have ordered is a gift, the tag can be
securely and safely left on the item for easy return.
Returns of items that have been worn and/or which have had the original
security tag removed will be at our discretion and subject to a 10%
restocking / refurbishing fee. Items damaged due to customer negligence or
altered in any way by your jeweler will not be accepted for return. Please
feel free to call us toll free at 888-299-2220 if you have any questions
regarding our return policy.
MERCHANDISE RETURN PROCEDURE
Antique Reflections merchandise is very valuable, which requires special
care to be taken in its shipment.
To return an item to Antique Reflections, please follow the simple
For your security, all returns will be processed after our laboratory
inspects and verifies the condition of the item, and we will call or
e-mail you upon receipt of the returned merchandise. A full refund, less
any customer paid shipping charges, will be issued within 5 days of
confirmation of receipt of the returned item.
- Call Antique Reflections customer service at 888-299-2220 for a Return
Authorization Code. This Code should be written on the outside of your
return shipping box / carton to ensure proper and timely processing of
your return. Please do NOT write on the jewelry gift boxes or on any gift
packaging originally included with your order.
- Secure the item in the original jewelry gift box, pouch, or bag. Please
make sure to include all packaging, including any protective wrapping, and
include a copy of your original receipt with the Return Authorization Code
written on it.
- Place it all SNUGLY inside a NEW, not reused, cardboard shipping
box. The Post Office requires paper tape so that ink stamps will print
on your package. Boxes are available at most U.S. Post Offices and free
boxes are available from the Post Office for expedited shipping (2-3 day
- 4. Address the package to:
4729 E. Sunrise Dr. #194
Tucson, Arizona 85718
PLEASE NOTE: You should NOT write Antique Reflections, jewelry, diamonds
or other luxury-related words anywhere on the package, as this invites
possible theft of the package.
- Ship the item by REGISTERED United States Mail, fully INSURED for the
value of the item. Please request a return receipt for your records.
Insurance on return shipments is important as Antique Reflections is
not responsible for returned items which are lost or stolen in transit on
their way to us.
- Make sure that your return is postmarked within 7 days of the date your
order was delivered.